PetPremium Pet Insurance Review

Pet Insurance May 4, 2022
Written by | Updated Sep 5, 2022
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PetPremium Pet Insurance Review

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When you own a pet, you expect to pay for the cost of food and your pet’s annual checkup. What you don’t expect is for your pet to get sick or to experience a serious injury. In times like these, you may be glad to have a pet insurance plan that helps you offset unexpected veterinary bills.

Pet insurance is like a backup plan for pet owners. You pay a monthly premium in exchange for coverage and you’ll be reimbursed for a percentage of covered costs. PetPremium is one of many pet insurance companies out there that offers coverage for dogs and cats.

Read on to learn what you need to know about PetPremium to decide if it’s the right option for you.

PetPremium Pet Insurance
Brand
Overall Score
Pros
  • Flexible Coverage. Choose from accident-only or total coverage, customizable deductibles.
  • Multi-Pet Discount. Save 10% when you enroll multiple pets.
  • Wellness Plans. Choose to add optional coverage for wellness with 2 plans.
  • Low Deductibles. Select your deductible, ranging from $100 to $500.
Cons
  • Transaction Fees. You’ll be charged a $1.50 fee per transaction when billed.
  • Clunky Website. Somewhat difficult to find information, no sample policy available.
Pros
  • Flexible Coverage. Choose from accident-only or total coverage, customizable deductibles.
  • Multi-Pet Discount. Save 10% when you enroll multiple pets.
  • Wellness Plans. Choose to add optional coverage for wellness with 2 plans.
  • Low Deductibles. Select your deductible, ranging from $100 to $500.
Cons
  • Transaction Fees. You’ll be charged a $1.50 fee per transaction when billed.
  • Clunky Website. Somewhat difficult to find information, no sample policy available.
Price
Coverage
Waiting Period
Policy Options
Customer Support

About PetPremium Pet Insurance

PetPremium knows how much pet parents love their pets, but they also understand the reality that pets get sick. What they offer is “health insurance rather than sickness insurance.” It’s PetPremium’s goal to help pet owners avoid the financial burden of keeping their pets healthy. More importantly, of having to make a decision between being able to pay vet bills and being able to give pets necessary treatment.

Here are some of the benefits PetPremium has to offer:

  • Transparent policies at great prices
  • Great coverage with no hidden exclusions
  • Pain free claims processing
  • No network limitations (use any vet)
  • Realtime AI help to address emergency issues
  • Insight on nutrition and wellness support

When it comes to the details about PetPremium as a company, unfortunately we weren’t able to find much information on their website other than the underwriter. Read on to learn the basics about PetPremium, their plans, and their coverage.

How Does PetPremium Pet Insurance Work?

A pet insurance plan is similar to a health insurance plan for humans but differs in terms of payment. For health insurance, your plan usually pays the provider directly and you are responsible for your copay or co-insurance. With Pet insurance, you usually receive a reimbursement for covered expenses at a certain rate, generally 70% to 90%.

Here are the details you need to know for PetPremium pet insurance:

  1. Pet Insurance Plans

PetPremium offers two different options for pet owners: Accidents-Only Coverage and Total Coverage. The first of these covers accidents but not illnesses while the second covers both.

The PetPremium pet policy covers the following major categories:

  • Accidents – PetPremium offers two different plans, both of which cover treatments and diagnostics related to accidents.
  • Hereditary/Congenital Conditions – The Total Coverage plan covers hereditary and congenital conditions – issues related to breed or genetics.
  • Illnesses – The Total Coverage plan offers coverage for veterinary care related to unexpected illnesses with the exception of pre-existing conditions.
  • Surgery/Hospital Stays – Necessary emergency care including surgery and hospital stays are covered on each plan, depending on the accident or illness.
  • Medications – Prescription medications are covered for covered accidents/illnesses.
  • Alternative Therapies – Both plans cover alternative therapies including acupuncture, physiotherapy, chiropractic care, rehabilitative care, hydrotherapy, and LLT.

Here’s a quick review of the coverage PetPremium pet insurance offers:

Accidents-Only CoverageTotal Coverage
AccidentsXX
IllnessesX
Ongoing ConditionsXX
Hereditary/Congenital IssuesX
Alternative TherapiesXX
Behavioral ConditionsX

All pet insurance plans have exclusions. PetPremium doesn’t include wellness coverage in their two main plan options, though they do offer an additional wellness plan.

No pet insurance plan covers pre-existing conditions – conditions that occur before coverage begins or during a waiting period. Your pet must be cured and treatment-free for 180 days for the condition to be covered, after the 14-day waiting period. PetPremium doesn’t cover inhuman or elective procedures or dental treatments either.

  1. Pricing

PetPremium does their best to keep pet insurance affordable. To do so, they offer two different plans – one for accidents only and one that includes coverage for illnesses. Wellness plans are also available. You can customize your plan with different deductibles, annual limits, and reimbursement levels as well to adjust your monthly premium according to your budget.

The best way to find out how much PetPremium costs is to request a quote. To give you an example of two different pets, we’ll use a 3-year-old mixed-breed male dog weighing 50 pounds and a 2-year-old female mixed-breed cat.

Here’s the breakdown of the dog plan pricing:

Accidents-Only Coverage

Reimbursement %Annual Reimbursement LimitAnnual DeductibleMonthly Premium
70%$2,500$100$18.65
70%$5,000$250$20.58
70%Unlimited$500$32.33
80%$3,000$100$22.64
80%$7,000$250$27.69
80%$20,000$500$32.31
90%$2,500$100$22.86
90%$7,000$250$30.27
90%Unlimited$500$38.94

Total Coverage

Reimbursement %Annual Reimbursement LimitAnnual DeductibleMonthly Premium
70%$2,500$100$36.46
70%$5,000$250$36.77
70%Unlimited$500$57.53
80%$3,000$100$44.08
80%$7,000$250$49.21
80%$20,000$500$56.91
90%$2,500$100$48.19
90%$7,000$250$53.56
90%Unlimited$500$68.38

Here’s the breakdown of the cat plan pricing:

Accidents-Only Coverage

Reimbursement %Annual Reimbursement LimitAnnual DeductibleMonthly Premium
70%$2,500$100$11.19
70%$5,000$250$9.79
70%Unlimited$500$20.14
80%$3,000$100$13.46
80%$7,000$250$16.68
80%$20,000$500$19.89
90%$2,500$100$13.49
90%$7,000$250$18.09
90%Unlimited$500$23.76

Total Coverage

Reimbursement %Annual Reimbursement LimitAnnual DeductibleMonthly Premium
70%$2,500$100$17.58
70%$5,000$250$17.51
70%Unlimited$500$26.77
80%$3,000$100$21.35
80%$7,000$250$23.52
80%$20,000$500$26.58
90%$2,500$100$21.56
90%$7,000$250$25.73
90%Unlimited$500$32.11

Of their rates, PetPremium says the following:

“A base rate is the amount of premium that pet health insurance providers will charge for its pet insurance product before taking into consideration other factors such as age, deductible or breed. Along with the reimbursement level and the deductible, the age, species, breed and location is also considered. pet for Continuing Care.”

When you sign up with PetPremium, you have 30 days to change your mind. If you’re not satisfied, you can get a 100% refund if no claims have been submitted.

  1. Waiting Periods

Unfortunately, we couldn’t find any specific information about PetPremium’s waiting periods. When we clicked the “view Policy Details” link on the quote, it took us to the Knowledgebase. This page is supposed to act like a FAQ section, but we found it a little difficult to navigate. There doesn’t seem to be an option to search by keyword, either.

  1. Claim Limits

Many pet insurance companies set a limit on the amount you can request reimbursement for per accident or illness. When you sign up for PetPremium, you get to choose which plan you want and then you can customize it with a certain annual limit. We found PetPremium offered the largest range of all the pet insurance companies we reviewed when it comes to their annual limits.

Here’s a list of the options:

  • $2,500
  • $3,000
  • $4,000
  • $5,000
  • $7,000
  • $10,000
  • $15,000
  • $20,000
  • Unlimited

The difference in premium between some of the lower limits are largely a matter of cents on the dollar, but it’s nice to have that degree of customization.

  1. Deductibles

A deductible is the amount you pay for covered services before the plan starts to offer reimbursement – deductibles are on top of your monthly premiums. In other words, if you have a $100 deductible and your vet bill is $150, you would have to pay $100 before the plan reimburses that remaining $50 at the chosen rate. Your deductible could be covered in a single visit or over multiple visits.

Here’s what PetPremium has to say about their deductibles:

“Our pet insurance has the option for you to choose the deductible that fits your economic situation. We have deductibles as low as a $100 annual deductible. Our deductibles only need to be met once per plan year, no matter how many incidents that occur. This is different from per incident deductibles that require you to pay a new deductible for every single injury or illness, which can really add up.”

PetPremium’s deductibles reset each year whereas some companies charge a deductible per claim or per condition. You can customize your deductible when you choose your plan.

  1. Medical History Review and Pre-Existing Conditions

No pet insurance plan covers pre-existing conditions. The details on what qualifies for a pre-existing condition may differ from one company to another, however.

What makes PetPremium different from other companies is that they make a distinction between pre-existing and cured conditions. Any condition a pet has been diagnosed with, treated for, or shown symptoms of prior to enrollment is considered pre-existing. However, it may be considered “cured” if the pet has been free of symptoms and treatment for 180 days (except knee or ligament conditions).

We couldn’t find any information regarding a medical history review, but if PetPremium is like other insurance companies you may need to submit your pet’s medical records before your first claim.

  1. Optional Coverage

PetPremium offers two different options for their pet insurance plans: accidents only or total coverage. Once you’ve chosen your plan, you can then add optional coverage for wellness.

When it comes to their wellness coverage, you can choose between PetPremium’s Routine or Advanced plans. The Routine Wellness plan costs $10/month while the Advanced plan is $25/month. The primary difference between the two is the reimbursement level and coverage for additional benefits.

These plans offer coverage for annual checkups, vaccinations, microchip, and spay/neuter. Heartworm/flea prevention and dental cleanings are only covered under the Advanced Wellness plan. Both of the wellness care plans are available for a flat monthly fee with no co-insurance or deductibles.

  1. Pets Covered

PetPremium only offers coverage for dogs and cats. They accept kittens and puppies over 8 weeks old and do not have upper age limits. Keep in mind, however, that your monthly premium may increase as your pet gets older due to an increased risk for illnesses.

PetPremium Customer Reviews

Your pet’s health isn’t something you want to gamble on, so it’s important to do your research before choosing a pet insurance plan to make sure you get the benefits you need. In addition to learning what you can about the plans and the company, it’s a good idea to see what customers have to say.

Here are some positive reviews and negative reviews from real customers:

Positive Reviews

“I am thankful for the lack of age bias and no judgement for not selecting a wellness plan. The enrollment process is straightforward and fast. I hope I don’t have to use the insurance, but I take comfort in knowing I can get care for my cats when they need it!”- Lynette S. on October 29th, 2015

“The online enrollment process was very easy and completely transparent. I also got my initial free quote delivered to my e-mail address as well. If you choose you can get everything sent to you in an e-mail so that cuts down on all the paperwork. With the 30 day money back guarantee, it looks like the best way to try them out. I did and feel comfortable with the idea my pet is now covered by PetPremium for those big ugly bills.”- Daisy L. on July 22nd, 2014

Negative Reviews

“I have been paying pet insurance with Pet Premium for 4 years now. First the first time ever I really needed to use it as my dog was diagnosed with Mast Cell Tumors. He had surgery, I submitted bill and for the line item for the removal, $954, I was only reimbursed $278! $135 per tumor?! They told me they rate the cost by the area I live in, appealing won’t help, and talking to supervisor won’t help. I am stunned! For all the money I pay and for removing cancerous tumors, they failed me! Completely disgusted.”- TL R. on May 11th, 2020

“Buyer beware! Policy has a clause which allows them to only pay what they claim is customary charges. These charges are not transparent so instead of a 90% policy you really get a 60% of coverage. This allows them to pay very little of the actual claim. Stay Away! $1488 claim they only paid $574.”- Rick G. on May 20th, 2020

How Do You Sign Up?

PetPremium offers pet owners peace of mind in three 3 easy steps: tell them about your pet, pick the best plan for your circumstances, then enroll. To find out how much a pet policy will cost, you simply have to provide some basic information to get a quote online.

Here’s the information you’ll need to provide:

  • Your pet’s name and sex
  • Your pet’s species (dog or cat)
  • Your pet’s birthday
  • Your pet’s spay/neuter status
  • Your zip code, phone number, and email address

After providing your pet’s information, you’ll be taken to your quote page where you can choose between two policies: accident-only or total coverage. Once you’ve chosen your plan, decide whether you want to add optional preventive wellness care then move on to customizing your plan. Choose your annual limit, annual deductible, and reimbursement level.

When you’re done, just complete your billing and payment information and you’re enrolled!

Is PetPremium Pet Insurance Worth It?

Whether pet insurance is worth it at all depends on your situation. Some pet parents end up paying a monthly premium to never use the plan while others max out their annual limits. Think about your pet’s current health and whether there’s a risk for future illness to decide if it’s worth it for you.

Overall, we had a little bit of trouble finding specific information about certain aspects of PetPremium’s policies. We had no trouble getting a quote, but we didn’t see any options to view a sample policy. The website was a bit clunky in terms of answering questions and we couldn’t find any specific information about their waiting periods on the site.

If you’re serious about getting pet insurance, PetPremium could be an affordable option but we’re a little nervous about choosing a company that doesn’t give you the option to see a sample policy.

Click Here to Get A Quote on PetPremium Pet Insurance

Frequently Asked Questions

Who owns PetPremium pet insurance?

PetPremium is underwritten by United States Fire Insurance Company and administered by C&F Insurance Agency, Inc.

How to cancel PetPremium pet insurance?

You can cancel your PetPremium insurance plan at any time by contacting the company via phone or email. If you cancel within 30 days with no claims filed, you’ll receive a 100% refund.

Does PetPremium pet insurance cover cremation?

Yes, PetPremium covers End of Life expenses including euthanasia, burial, and cremation. This doesn’t include funeral expenses, memorial items, burial plots, or caskets.

Does PetPremium pet insurance cover hip dysplasia?

Yes, PetPremium covers hip dysplasia as a hereditary condition but not as a pre-existing condition. Knee and ligament conditions are also covered as long as it isn’t a pre-existing condition.

Does PetPremium pet insurance cover allergy testing?

Yes, PetPremium covers allergy testing under their Total Coverage plan as long as it isn’t a pre-existing condition.

Does PetPremium pet insurance cover blood work?

Yes, PetPremium insurance covers necessary testing including bloodwork. Just be mindful of which plan you have to determine whether it will be covered – only the Total Coverage plan includes coverage for illnesses in addition to accidents.

Does PetPremium pet insurance cover dental?

No, PetPremium doesn’t cover dental services. If you purchase an additional wellness plan, however, you may receive reimbursement for an annual cleaning.

Does PetPremium pet insurance cover emergency visits?

Yes, PetPremium insurance covers emergency visits. Just be mindful of which plan you have to determine whether it will be covered – only the Total Coverage plan includes coverage for illnesses in addition to accidents.

Does PetPremium pet insurance cover neutering?

No, PetPremium doesn’t cover neuter or spay surgery under their regular insurance plans. If you purchase an additional wellness plan, however, you may receive up to $250 reimbursement. This only applies to the Prime (Advanced) Wellness Plan.

Does PetPremium pet insurance cover medication?

Yes, PetPremium insurance covers necessary medication prescribed by a veterinarian. Just be mindful of which plan you have to determine whether it will be covered – only the Total Coverage plan includes coverage for illnesses in addition to accidents.

Does PetPremium pet insurance cover prescription food?

No, PetPremium does not cover prescription food.

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Kate Barrington is avid pet lover and adoring owner of three cats and one dog, her love for animals has led her to a successful career as a freelance writer specializing in pet care and nutrition. She has been writing about pet care and pet products since 2010
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