Figo Pet Insurance Review

Cats Dogs Pet Insurance October 5, 2020
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Figo Pet Insurance Review

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No pet owner wants to have to decline a treatment their pet needs to survive, but veterinary care can be expensive. When you’re not expecting a giant vet bill, it can be difficult to make a decision, especially when your pet’s life is on the line.

That’s where pet insurance comes into play.

Pet health insurance gives pet owners the peace of mind knowing that they won’t be solely responsible for unexpected vet bills. If your pet has an accident or unexpected illness, you could be reimbursed for 90% (or more) of covered expenses.

Figo pet insurance is one of the only companies that offers a plan with 100% reimbursement, and their rates are surprisingly affordable.

Read on to learn everything you need to know about Figo to decide if it’s the right option for you.

Figo Pet Insurance
Brand
Overall Score
Pros
  • Customizable Plans. Customize three different plan options with add-on coverage available.
  • Up to 100% Reimbursement. Choose from reimbursement rates from 70% up to 100%.
  • Annual Deductible. While some plans require a per-incident deductible, Figo’s is annual.
  • Multi–Pet Discount. Policyholders receive 10% for two pets or more.
Cons
  • Exam Fees Not Covered. Figo doesn’t cover exam fees unless you purchase additional coverage.
  • Administration Fees. You’ll be charged a $9 fee at enrollment and $2/month or $10/year.
  • Premiums Change. Several customers have complained about premium increases in recent years, largely linked to a change in the underwriting company.
Pros
  • Customizable Plans. Customize three different plan options with add-on coverage available.
  • Up to 100% Reimbursement. Choose from reimbursement rates from 70% up to 100%.
  • Annual Deductible. While some plans require a per-incident deductible, Figo’s is annual.
  • Multi–Pet Discount. Policyholders receive 10% for two pets or more.
Cons
  • Exam Fees Not Covered. Figo doesn’t cover exam fees unless you purchase additional coverage.
  • Administration Fees. You’ll be charged a $9 fee at enrollment and $2/month or $10/year.
  • Premiums Change. Several customers have complained about premium increases in recent years, largely linked to a change in the underwriting company.
Price
Coverage
Waiting Period
Policy Options
Customer Support

About Figo Pet Insurance

All pet insurance companies are businesses, so they are in it to make a buck. At Figo, however, they do their best to make choices that are good for your pet and for you. They understand that pet insurance is confusing which is why they’ve made an effort to simplify things with three easy plan options.

Figo pet insurance was built for the urban pet parent. The modern pet parent is busy, and you don’t have time to waste trying to make sense of complicated pet insurance plans. No matter where you go, Figo has you and your pet covered. Figo offers extensive coverage, even for conditions not normally covered by other pet insurance companies, and they are highly affordable.

Another factor that sets Figo apart from other pet insurance companies is their emphasis on technology. Figo Pet Cloud puts pet essentials at your fingertips, making it easier than ever to manage everything from your pet’s insurance to his play dates. Access an emergency vet 24/7 right from your phone, schedule handy reminders, talk to the A.I. Claims Assistant, or reach out via text, tweet, or email all with the touch of a button. It couldn’t be easier.

Figo has been rated the best pet insurance by Reviews.com in 2017, 2018, and 2019. Read on to learn the basics about Figo, their plans, and their coverage.

How Does Figo Pet Insurance Work?

In the same way health insurance helps you and your family afford essential medical care, pet insurance helps pet owners pay their vet bills. Most pet insurance companies offer reimbursement for covered services, but Figo is different – they pay your veterinarian directly. This company offers a single, simple plan with a generous reimbursement rate and expansive coverage.

Here are the details you need to know for Figo pet insurance:

  1. Pet Insurance Plans

The Figo pet insurance company offers three customizable pet insurance plans: Essential, Preferred, and Ultimate. You have the option to customize any of these three plans with a reimbursement rate from 70% up to 100% and an annual deductible from $100 to $750. The primary difference between the three plans is simply the annual payout limit.

Here’s an overview of the details for all three plans:

  • Essential – $5k annual limit, $350 alternative therapy limit, $100k lifetime maximum
  • Preferred – $10k annual limit, $600 alternative therapy limit, $150k lifetime maximum
  • Ultimate – No annual limit, $1,000 alternative therapy limit, unlimited lifetime maximum

In addition to these three plans, you can also add on optional coverage for veterinary and exam fees related to accident and illness visits. This is usually about $5 per month extra.

Generally speaking, the Figo pet policy covers the following major categories:

  • Illnesses and Accidents – Choose from three Figo plans to cover accidents, illness, and injury.
  • Hereditary/Congenital Conditions – All three plans offer coverage for congenital conditions present at birth and hereditary or breed-specific conditions.
  • Chronic Conditions – These are generally ongoing or lifelong health issues that require long-term treatment such as diabetes and allergies.
  • Surgery/Hospital Stays – Figo offers coverage for surgery and hospital stays for covered conditions, including imaging and exam fees (optional).
  • Medications – Prescription medications are covered by Figo plans.
  • Emergency Treatment – Both emergency and specialist care is covered by Figo plans, though you may have to pay extra for exam fees.

All insurance plans have exclusions, including pet insurance. Figo doesn’t cover pre-existing conditions, routine wellness and preventive care, spaying/neutering surgery, dental cleanings, or prescription food. They also don’t cover cosmetic procedures, breeding, or injury resulting from cruelty or neglect.

Here’s a quick review of the coverage Figo pet insurance offers:

Routine Vet Exam Fees Emergency Vet Visit Fees Specialty Vet Visit
Optional Optional
Acupuncture Chiropractic Knee Conditions Accident Dental Care Euthanasia Rehabilitation
X X X X X X
Diagnostic Testing Cancer Treatments Surgery/Hospitalization Veterinary Supplements Chronic Conditions Hip Dysplasia
X X X X X
Prosthetics & Mobility Devices Prescription Drugs Congenital Conditions Pre-Existing Conditions Routine Care Hereditary Disorders
X X X X
  1. Pricing

What many pet owners love about Figo is the fact that they offer three levels of coverage with customizable options for all three plans. Choose from the Essential Plan, Preferred Plan, or the Ultimate Plan. All three plans have the same coverage, but different limits.

The best way to find out how much Figo costs is to request a quote.

To give you an example of two different pets, we’ll use a 2-year-old mixed-breed male dog weighing 50 pounds for all three of the plans.

Here’s the breakdown of the dog plan pricing:

Figo Essential Pet Insurance Plan

Reimbursement % Annual Benefits Maximum Annual Deductible Monthly Premium
70% $5, 000 $100 $24.78
70% $5, 000 $250 $20.65
80% $5, 000 $250 $26.17
80% $5, 000 $500 $20.17
90% $5, 000 $500 $24.81
90% $5, 000 $750 $20.25
100% $5, 000 $500 $28.67
100% $5, 000 $750 $23.39

Figo Preferred Pet Insurance Plan

Reimbursement % Annual Benefits Maximum Annual Deductible Monthly Premium
70% $10, 000 $100 $27.29
70% $10, 000 $250 $22.92
80% $10, 000 $250 $29.15
80% $10, 000 $500 $22.70
90% $10, 000 $500 $28.27
90% $10, 000 $750 $23.26
100% $10, 000 $500 $32.80
100% $10, 000 $750 $26.89

Figo Ultimate Pet Insurance Plan

Reimbursement % Annual Benefits Maximum Annual Deductible Monthly Premium
70% None $100 $28.14
70% None $250 $23.74
80% None $250 $30.27
80% None $500 $23.63
90% None $500 $29.50
90% None $750 $24.25

As you can see from the tables above, Figo pet insurance is very affordably priced. For a 50-pound dog, the price ranges from right around $20 per month to just over $30, even at 100% reimbursement. You’ll also notice that the Ultimate plan doesn’t offer an option for 100% reimbursement, only up to 90%.

  1. Waiting Periods

When you enroll in Figo pet insurance, you’ll need to wait for a certain period of time before you’re able to file your first claim. This is a policy many pet insurance companies use to prevent insurance fraud. They don’t want people to buy insurance knowing their pet is sick just to have the insurance company pay the vet bills for them.

At Figo, you’ll have different waiting periods for different things. Here’s a summary:

  • 3 days for accidents
  • 14 days for illness
  • 6 months for orthopedic conditions

All of these waiting periods begin the day after enrollment or on the day you select as your policy effective date. In addition to these waiting periods, Figo requires your pet to have an examination by a licensed veterinarian within 12 months of enrollment. To submit your first claim, however, you’ll need your pet’s last two years of medical records including notes from all veterinarians your pet has seen.

  1. Claim Limits

Pet insurance is a great option for pet owners who are concerned about unexpected vet bills in case their pet gets sick or has an accident. What you need to be careful with, however, is checking for claim limits. Some companies enforce a per-incident claim limit while others have an annual payout limit. Some even have a lifetime benefit maximum.

At Figo, there are three plans to choose from with three different claim limits.

The Essential plan is the most affordable and comes with a $5,000 annual claim limit and a $100,000 lifetime payout maximum. The Preferred plan is the most popular choice, and it comes with a $10,000 annual claim limit and $150,000 maximum lifetime benefit. The Ultimate plan is unlimited for both.

  1. Deductibles

The price you pay on a monthly basis in exchange for coverage is known as your premium. Figo calculates your premium based on your pet’s age and breed as well as your location. Your price will also vary depending on the plan you choose as well as your deductible.

A deductible is the amount you pay for covered services before the plan starts to offer reimbursement.

In other words, if a veterinarian charges you $600 for a service and you have a $250 deductible, you’ll be responsible for that $250 in addition to whatever is left after your chosen reimbursement rate. Keep in mind that most pet insurance companies require you to pay the vet fees yourself and then submit a claim for reimbursement. Figo plans offer up to 100% reimbursement, however.

When it comes to their deductibles, Figo offers four different options: $100, $250, $500, and $750. The higher your deductible is, the lower your premium will be.

  1. Medical History Review and Pre-Existing Conditions

Prior to accepting your pet’s claim for any condition, Figo will conduct a medical history review to rule out pre-existing conditions. This is to determine that the condition isn’t one that has already been diagnosed or treated prior to enrollment, or to make sure a previous claim hasn’t been filed.

Generally speaking, a pre-existing condition is a medical condition that first showed signs or symptoms before the effective date or that occurred during the policy waiting period. Figo doesn’t require you to obtain a veterinary exam to enroll, but your pet needs to have been examined within the previous 12 months. The records from this exam will be used as a basis for determining pre-existing conditions.

Though Figo doesn’t cover pre-existing conditions, they do include coverage for some things other pet insurance companies don’t like hip dysplasia and knee injuries. Figo also covers hereditary and congenital conditions. They define these as “a condition that may be inherited or acquired at birth” such as heart disease, eye defects, and intervertebral disc disease (IVDD).

  1. Optional Coverage

In addition to choosing from three plans with different annual coverage limits, you can also add optional coverage to your plan. For around $5 per month, you can add coverage for veterinary exam fees.

According to Figo, “This benefit is to help cover exam or consolation fees associated with the diagnosis and treatment of your pet for eligible illness or accident. It is not intended to cover exam fees related to routine, wellness, or preventative visits.”

Most pet insurance companies don’t cover routine wellness and preventive care for things like your pet’s annual checkup, vaccinations, spay/neuter surgery, flea control, and heartworm.

  1. Pets Covered

The Figo pet insurance company offers plans for dogs and cats only. They will insure any pet over 8 weeks old with no upper age limits. Keep in mind, however, that if you’re renewing a policy for a dog over 8 years or a cat over 10 years, you’ll be asked to follow your vet’s advice for senior wellness testing.

Figo Customer Reviews

Choosing a pet insurance company can be tricky because they all seem pretty similar at first glance. Once you delve into the monthly premiums, deductibles, and coverage specifics, however, you may find that one plan is much better for your pet than another. As you do your research, it’s also important to take into account what actual customers say about their experiences.

Here are some positive reviews and negative reviews from real customers:

Positive Reviews

“We switched to Figo from Allstate in 2019, two months after our 3 year old Bernese Mountain Dog got diagnosed with lymphoma. Not only did Figo make a huge difference financially and allowed us to make choices for our girl based on what we felt was best, and not what we could financially afford, but when we made the heartbreaking decision to let our girl go, Figo reimbursed us a prorated premium amount because we only had our coverage for 2 months before she passed.” – Rebecca of Freeland, WA

“I can’t recommend Figo enough. I didn’t use any services for years, just paid monthly, but when my dogs time came, she crashed quickly. Suddenly I was facing thousands of $ of expenses if I wanted to try to prolong her life. When I confirmed her coverage with Figo, a huge weight was lifted. To know that I could do whatever I thought was best for her, and not worry that I’d be going broke. It took a huge factor out of the equation and allowed me to focus on my dog and what was right for her. After she passed, Figo was amazing. I didn’t have to speak with anyone directly, I was too emotional, I was able to use chat to conclude all business.” – Zoe of Denver, CO

Negative Reviews

“With the previous underwriter, things such as DIARRHEA, were covered, given that it was not due to an “incurable” cause. Today, I got denied a diarrhea claim because my dog had diarrhea in 2017. They considered that pre existing. The last claim for diarrhea was over 1 year ago and that was covered even though it was listed due to “unknown causes”. This time, my dog had diarrhea again, which they will not pay for because it has the same cause (“unknown”). Sometimes you just get an upset stomach. The cause is not always identifiable but to say diarrhea is a pre existing condition because he has had the symptom before is ridiculous.” Samantha of Henderson, NV

“A new underwriter cost me a 100%, 250% & 325% increase in my premiums for 3 out of my 4 pet. These increases also decreased my annual benefits for all 3 pets by $4,000, almost quadrupled my deductible and decreased my reimbursement by 10%. So basically, I’m receiving less bang for my buck. In the end I canceled the policy for one of my pets who did not have any pre-existing conditions (moved to another pet insurance company), but the other two I had to remain with Figo as they have pre-existing conditions. I re-arranged the plan to pay exorbitant premiums to get the best deal based off of my pet’s health conditions and projected health costs for this year.” – Sori of Snohomish, WA

How Do You Sign Up?

Signing up for pet insurance is generally pretty easy and it all starts with a quote. To find out how much a pet policy will cost, you simply have to provide some basic information to get a quote online.

Here’s the information you’ll need to provide:

  • Your pet’s name and sex
  • Your pet’s species (dog or cat)
  • Your pet’s breed and age
  • Your zip code and email address

Once you’ve provided the necessary information, you’ll be taken to the quote page where you can choose from the Essential, Preferred or Ultimate policy plan. You can also customize your quote by adjusting the reimbursement percentage (70%, 80%, 90%, or 100%) and your annual deductible ($100, $250, $500, or $750). You’ll also have the option to “Powerup” your benefits with additional coverage such as veterinary exam fees for an additional monthly cost.

If you have more than one pet, you may be able to get a multi-pet discount. Figo pet insurance usually offers 10% off for policyholders with multiple pets.

Is Figo Pet Insurance Worth It?

It may seem like all pet insurance companies are created equal, but there are many subtle differences that can be important. Not only do you need to think about your monthly premiums, but it’s important to consider whether the company charges an annual or per-incident deductible and whether there are any annual or lifetime claim limits to consider.

Figo pet insurance is not only affordable, but they offer three plan options to choose from. All three options have the same coverage, so you don’t have to compromise, but you can customize your deductible or reimbursement rate and choose according to the annual benefit amount you expect to use. Figo makes it easy to shop for pet insurance.

Pet insurance definitely isn’t the right choice for every pet owner, but it’s definitely one you should consider. If you’re concerned about the possibility of unexpected vet bills in the future, it may be worth signing up for pet insurance while your pet is young and healthy to make sure you get the maximum benefit later on. We recommend Figo as a pet insurance company you should think about.

Click Here to Get A Quote on Figo Pet Insurance

Frequently Asked Questions

Who owns Figo pet insurance?

The Figo pet insurance company is underwritten by Independence American Insurance Company or Markel American Insurance Company. Plans are administered by Figo Pet Insurance, LLC.

How to cancel Figo pet insurance?

You can cancel your Figo pet insurance plan at any time, but you’ll need to provide a written request via email. You can contact the Figo customer care team at any time to discuss your request.

Does Figo pet insurance cover cremation?

Yes, Figo pet insurance covers the cost of cremation when euthanasia is recommended by the veterinarian for a covered condition.

Does Figo pet insurance cover hip dysplasia?

Yes, Figo pet insurance covers hip dysplasia without restrictions as long as the waiting period is met.

Does Figo pet insurance cover allergy testing?

Yes, Figo pet insurance covers diagnostic testing which includes allergy testing. The only exception is for pre-existing conditions – as long as the symptoms necessitating the testing are new, they should be covered.

Does Figo pet insurance cover blood work?

Yes, Figo pet insurance covers diagnostic testing which includes blood work.

Does Figo pet insurance cover dental?

No, Figo pet insurance doesn’t cover preventive and wellness care including dental care. The only exception is for dental care necessitated by injury or an accident.

Does Figo pet insurance cover emergency visits?

Yes, Figo pet insurance covers emergency veterinary care. Just keep in mind that you’ll need to pay the exam fee or consultation fee unless you opt into the additional monthly coverage.

Does Figo pet insurance cover neutering?

No, Figo pet insurance doesn’t cover preventive and wellness care including spay and neuter surgery.

Does Figo pet insurance cover medication?

Yes, Figo pet insurance covers medication prescribed by a veterinarian for covered conditions.

Does Figo pet insurance cover prescription food?

No, Figo pet insurance doesn’t cover prescription food.

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Kate Barrington is avid pet lover and adoring owner of three cats and one dog, her love for animals has led her to a successful career as a freelance writer specializing in pet care and nutrition. She has been writing about pet care and pet products since 2010
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